Privacy Policy
The Matolin Group website (“we”, “our”, or “us”) is developed and operated by Matolin Group Pty Ltd.
This Privacy Policy explains how we handle your information when you use our website.
Information We Collect
When you use tour website, we may collect the following types of information:
Contact information such as your name, telephone number and email address
Device information such as device model, operating system.
How We Use Your Information
Unless otherwise stated in this Privacy Policy, we collect and use personal information and non personal information only for our internal business purposes, including the creation of aggregated and anonymised data.
We may use your information for the following purposes:
To conduct routine business operations, including identification, authentication, account administration, contact purposes, analytics, and internal research.
To provide, operate, maintain, and improve our website and services.
To communicate with you, including responding to enquiries, fulfilling requests, and sending service related notices or updates.
To personalise your experience by understanding user preferences and usage patterns, including internal marketing and service improvement activities.
To communicate with you about our services, updates, and, where permitted by law, promotional information. You may opt out of marketing communications at any time.
To engage trusted third party service providers who assist us in operating our business, such as website hosting, data storage, analytics, and email services. These providers are only given access to personal information where necessary to perform their services and are contractually required to protect your information and not use it for their own purposes.
To generate reports and insights using aggregated and anonymised data, which may be used internally or shared with third parties. This information does not identify individuals.
To comply with applicable laws, regulations, court orders, or lawful requests from government authorities.
Sharing of Information
We do not sell or rent your personal information. We may share data only in these cases:
With your organisation if your employer provides access to Samurai CMMS. Authorised administrators may access your submitted data.
With service providers such as hosting, storage or analytics providers who support our services under confidentiality obligations.
If required by law to comply with a legal obligation, court order or regulatory requirement.
Data Storage and Security
We store data on secure, managed servers located in Sydney, Australia. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include industry standard technical and organisational safeguards, such as encryption of data in transit using HTTPS, access controls, and ongoing monitoring of our systems. While we take reasonable steps to protect information, no method of transmission or storage is completely secure.
Data Retention
We retain personal information for as long as your organisation maintains an active account with Samurai CMMS or as otherwise required to provide our services.
When an account is closed or terminated, we will delete or anonymise personal information within a reasonable period, unless retention is required or authorised by law, including for legal, regulatory, accounting, or audit purposes.
Your Rights
Under the Privacy Act 1988 (Cth), you may have the right to:
Request access to the personal information we hold about you.
Request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
Make a complaint about a breach of your privacy or this Privacy Policy.
To exercise these rights, please contact us using the details set out below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our website and services are intended for business and organisational use only. They are not directed to children under 16 years of age, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
This Privacy Policy applies to all personal information collected and held by us. We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or services.
Any updates will be published on this website and will take effect from the date of publication. Your continued use of the website or services after an update constitutes acceptance of the revised Privacy Policy.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Queensland, Australia. By providing personal information to us, you consent to the handling of your information in accordance with this Privacy Policy and the laws of Queensland.
Privacy Complaints
We take privacy seriously. If you believe that we have not complied with this Privacy Policy or the Privacy Act 1988 (Cth), you may contact us using the details below.
We will investigate all complaints and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
We are not responsible for the privacy practices or content of third party websites or integrated services that may be linked to or accessed through our website or services. We encourage you to review the privacy policies of those third parties before using their services.
Contact Details
Matolin Group Pty Ltd
ABN 65 690 816 749
Level 22, 127 Creek Street Brisbane QLD 4000 Australia
Email: [email protected]
Services
Smart Living Spaces
Eco Friendly Environments
Humann In Mindset
Built With Modern Tech
Award Winner Design
Attractive Location
About us
© 2026 Matolin Group All Rights Reserved.